Frequently Asked Questions
Find quick answers to the most common questions about ROMA SMELLS — from shipping and returns to bulk orders and product details. If you don’t see your question here, our support team is always ready to help.
How can I place my order?
You can add products to cart on our website, contact us on Facebook, or drop us a message over WhatsApp. We’ll just need your Name, Phone # and Delivery Address and one of our Customer Care Representatives will confirm your order
Can I change or amend my order once it has been placed?
If your order hasn’t already been dispatched, we may be able to make changes to your order. Please get in touch with our customer service team as soon as possible and we’ll be happy to help in any way we can.
How can I Pay for my order?
You can pay through COD (cash on delivery) and we also have an option for a bank deposit on the website.
How can I sample a new fragrance before purchasing online?
All our orders come with 1 complimentary Tester of your choice. This presents the perfect opportunity for you to try a new fragrance online. Alternatively, we have 2 Tester sets for you to explore from the comfort of your home.
Can I get a discount?
Discount are not applicable on first order. You will get your discount code with your first order which you can use in future orders.